Lavazza Ciara Coffee Machine

How many drinks do I need  drink to keep the Lavazza Ciara "Free on loan"?

You need to drink 100 drinks per month which equates to purchasing $100 of consumables a month from us. This works out to be about 5 coffees/hot chocolates a day, over a 5-day working week.

Can I keep the coffee machine if I drink less?

Yes, by paying a rental of $30+GST per month - There is no ongoing contract and you can cancel anytime.

Can I swap to a smaller machine if we can't maintain the volume?

Yes, there is no penalty or cost to swap - We are happy to keep you as a customer.

Can I swap to a larger machine if we outgrow our current machine?

Yes, we would be more than happy to upgrade you to a larger machine.

What is the advantage of using a Lavazza Blue Capsules rather than a normal bean to cup machine?

The Lavazza machine is unique in that it uses a Lavazza coffee capsule which ensures every cup is always fresh. There is no oxidization of the beans which normally happens in bean to cup vending machines.

Is this machine fully automatic?

No, this is a semi automatic machine. You will place your coffee capsule into the machine, place your cup in the dispense area and then press the button for your desired coffee both the milk and coffee is automatic.

Can this machine sit on a bench?

Yes, the machine requires a bench to sit on.

Does this coffee machine froth milk automatically?

Yes, the machine has an accompanying milk flask

What drinks does the machine produce?                                                                                                        

Espresso, Long Black, Macchiato, Caffe Latte, Cappucino, Double Espresso, Tea Capsules, Hot Milk and Hot Water.          

Coffee cup sizes can be permanently pre-set to be made in either 8oz or 12oz to suit your requirements

Does the machine require plumbing?

No, the machine has an inbult 4 litre water tank.

Does the machine require special power?

No, this machine plugs into normal 10AMP power point.

Does the coffee machine take money?

No, however we can supply a capsule vending machine.

What are  the dimensions of the coffee machine?

The size is 280w x 380h x 480d mm

This machine is 9kg.

What if the machine stops working?

We attempt initially to assist via the phone to rectify the problem, otherwise we send out a technician or send a replacement machine immediately so as minimise the down time without a coffee machine.

Can the Lavazza Ciara provide hot water for tea?

The Lavazza Ciara has a tea button which allows for Lavazza BlueTea capsules to be used.

What cups can be used with this machine?

Currently these machines can be permanently set to either an 8oz or 12oz cup sizes.

About Costs, Payment & Ordering

• Are there any other charges aside from the coffee and consumables?
  You only pay for the coffee you drink!
  There is no cost for servicing and maintenance the coffee machine / espresso machine.
   
• Is there a cost for freight?
  Freight is free of charge for orders over $120.00, so if you order 2 boxes (200 capsules) at a time there is no freight cost. One box (100 capsules) incurs a charge of $12.00
   
• Is there a contract?
  There is no ongoing contract. You need to sign the Terms & Conditions acknowledging the machine belongs to The Blue Pod Coffee Co.
   
• How do we order our first box of coffee?
  You are able to order online, by calling  phone 1800 800 255, faxing  1300 886 216 or by emailing us.
   
• Is it safe to order from your website?
  Our site is secured with a Geotrust QuickSSL certificate which ensures up 256 bit encryption thereby offering the highest level of encryption and security. Furthermore Nab Transact Payment Gateway facility ensures all credit card details are encrypted so it is safe and easy to use. Our staff cannot see your credit card details.
   
• Do you run accounts?
  In most instances we require payment prior to shipping our goods.
   
• Which credit cards do you accept?
  We accept all cards, however we charge a surcharge of 1.75% for Amex and 2.5% for Diners.
  Visa and Master Card are free of surcharge.
   
• Do you accept payment other than credit card?
  We accept BPAY, EFT and Cheques but these systems do delay the process by a day or two. However for online sign ups for EP MAXI and One Touch Barista we only accept credit cards.
   
• How quickly will we receive our order after payment?
  All orders which are placed and paid for by credit card prior to 2.30pm (Melbourne time) will normally be delivered by the following day in Capital cities.
   All orders paid for by BPAY, EFT or Cheque will take an extra day .

• How can I check on the progress of my order?
  We send you an email with shipping details when your order leaves our warehouse. This will allow you to track your delivery with the courier service.

About Blue Pod
 

• Who is Blue Pod?
  We are an Australian company. We are the exclusive importers of Lavazza Blue and Espresso Point coffee and coffee machines into Australia.
   
• What areas in Australia do you operate?
  We operate Australia wide.
   
• Blue Pod Level of Service
  We sell a premium product at a premium price and as such strive to match our service to the quality of our product.

About After Sales Service

• Do you offer any guarantee?
  We offer a money back guarantee for unopened coffee or coffee machines returned within 30 days of receipt. Call 1800 800 255 to arrange return of your product and we will refund you the price of the goods, (excluding cartage) provided the goods are returned in the same condition as they were sent. Please note a 15% admin and restocking fee applies.
   
• How do I return an item?
  Contact The Blue Pod Coffee Co Pty Ltd on 1800 800 255. A customer service representative will explain how to go about your return request, record all the necessary product return information and issue you with a Return Number (RN). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RN number immediately so as to ensure that you are eligible for a replacement or refund. Please refer to our returns policy for further details.
   
• Do I need to pay for machine servicing?
  No, we service your machine for free provided that you are still buying coffee from us.
   
• How do I contact you if I have a problem?
  You can contact us by phone 1800 800 255, fax 1300 886 216, email sales@bluepod.com.au or live chat on this website. We are available Monday to Friday 9am-5pm.
   
• Do you offer on-site servicing?
  Yes, in some capital cities and if your machine cannot be serviced on-site we will replace it so that you always have coffee available.
   
• If there online support available?
  Yes, our online support desk is open 24/7. Here you will find a machine trouble shooter and other useful information.