Home Coffee Solutions

About Costs, Payment & Ordering

How do we organise a Free on Loan Lavazza Coffee Machine

You can order a machine and your first order of coffee capsules on line at www.bluepod.com.au . If you prefer you can call 1300 622 126 and one of our sales/service team members can help you through the on line process

What are my obligations?

You need to purchase a minimum of one carton of 120 capsules every three months in order to keep the free use of the machine.

Will the machine I get be brand new?

Not necessarily as we need to recycle machines if a customer returns it. The machines will be thoroughly cleaned, sanitised and tested before sending it out.

What does a coffee cost me?

A coffee costs .90c for a single shot. If you order double shot capsule the price is $1.30

How do we re-order our Coffee Capsules?

Your standing order will be shipped to you automatically every three months. You are able to amend your order online at www.bluepod.com.au and logging onto your account. Phone for assistance if you having difficulty 1300 622 126.

Can I order more frequently?

You can log on to request your order be sent immediately - your next order will follow three months from that date.

Can I order more than one box?

You can log on to request your order be increased but you need to order in multiples of a box (120 capsules) - your next order will follow three months from that date and will be the same as your last order.

Is the internet site safe to order from?

Our site uses Secure Pay Internet facility and all credit card details are encrypted so it is safe and easy to use

How do we pay ?

We accept all cards. Visa and Master Card are free of surcharge however we charge 2.5% for Amex and Diners.

Does the machine require plumbing?

What varieties of pods can we purchase?

We have six varieties of capsules to suite all tastes. Two of the blends of come in double shot capsules. The blends include a Rainforest Alliance blend and decaffeinated blend.

What is a double shot capsule?

A double shot capsule lets you make either a double strength coffee or allows you to make two coffees at once. Thus saving time and money as a double shot capsule when used for two coffees is cheaper than two single shot capsules. A double is about 12grams of coffee

Can we order mixed boxes?

Yes all of our blends of coffee come in packs of 20 pods You need to order a minimum of 6 packs (6x20 ) to fill one box . You can order any combination of packs

How quickly will we receive our order after payment?

All orders which are placed and paid for prior to 2.30pm EST will be dispatched that day. Most orders are delivered in three to five working days in all Capital cities.

Does the coffee machine make a mess?

The pod system is very clean and thus requires minimal regular cleaning

Does the coffee machine make tea?

The machine has a hot water function for tea

If the machine does not work what do we do?

You may place a service request through the website or call on 1300 622 126 and most problems can be resolved on the phone. If not we will arrange an replacement machine promptly.

Why use a pod compared to beans?

The coffee is always freshly sealed in the pod and perfectly ground. This ensures a perfect fresh coffee with thick rich crema every time without fail. It also provides greater variety as different people can drink their preferred variety.

Do you need to sign a contract.

There is no minimum term contract nor penalty for not meeting the minimum monthly requirement to keep the machine. You need to accept our terms and conditions online. If you do not want to continue with the plan you need to inform us via the web portal otherwise we will automatically dispatch your default order every three months. If you do not want continue with the Blue Pod you system you must return the machine to us.

Are there any costs besides paying for consumables.

Freight is FREE for orders of $150 or more .If you order less than $150 there is a $12.00 freight charge.

Are there any maintenance costs.

We pay for and are responsible for all maintenance issues.

About The Coffee

Where is the Lavazza Coffee roasted?

Lavazza is an Italian family company that has been roasting coffee for three generations. They are Italia's favourite coffee and one of the world's most sophisticated coffee pod and coffee capsule manufacturer.

Why is Lavazza's coffee so good?

As Lavazza is an Italian family company and not a large public conglomerate, they are driven by their passion for coffee and upholding their name and family tradition to produce the world's best coffee.

Does Lavazza have Rainforest Alliance coffee?

Yes Tierra! is the name for Lavazza's Rainforest Alliance coffee.

What are the advantages of the Lavazza pod system?

The pods are pre-ground and vacuum sealed so every cup is perfect and fresh. Easy to use and no mess.

About Blue Pod

Who is Blue Pod?

We are an Australian company. We are the exclusive importers of Lavazza Blue and Espresso Point coffee and coffee machines into Australia.

What areas in Australia do you operate?

We operate Australia wide - Melbourne Coffee Machines, Sydney Coffee Machines, Brisbane Coffee Machines, Perth Coffee Machines, Adelaide Coffee Machines.

Blue Pod Level of Service

We sell a premium product at a premium price and as such strive to match our service to the quality of our product.

About After Sales Service

Do you offer any guarantee?

100% money back guarantee for coffee or coffee machines returned within 14 days of reciept: simply return your product and we will refund you the price of the goods, (excluding cartage) provided the goods are returned in the same condition as they were sent.

How do I return an item?

Contact The Blue Pod Coffee Co Pty Ltd on 1800 800 255. A customer service representative will explain how to go about your return request, record all the necessary product return information and issue you with a Return Number (RN). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RN number immediately so as to ensure that you are eligible for a replacement or refund. Please refer to our returns policy for further details.

Do I need to pay for machine servicing?

No, we service your machine for free provided that you are still buying coffee from us.

How do I contact you if I have a problem?

You can contact us by phone 1800 800 255, fax 1300 886 216, email sales@bluepod.com.au or live chat on this website. We are available Monday to Friday 9am-5pm.

Do you offer on-site servicing?

Yes, and if your machine cannot be serviced on-site we will replace it so that you always have coffee available.

If there online support available?

Yes, our online support desk is open 24/7. Here you will find a machine trouble shooter and other useful information.

What are you looking for today?

What are you looking for today?

What are you looking for today?

Home Coffee Solutions

Get Your FREE Machine Today!

No Mess and No Fuss Capsule System!

Sign up to our newsletter!